Signing up is easy! Simply visit our subscription page, choose the plan that best suits your needs, and follow the prompts to complete your registration.
At Mainstay, we want your order to reach you quickly and arrive in perfect condition. Here's exactly how our shipping works.
Where we ship
We currently ship to all 50 US states. We do not ship internationally at this time.
Shipping cost
Shipping is free on every order within the United States. No minimums, no surprises at checkout.
Order processing
Orders are processed within [1–2] business days (Monday–Friday, excluding US public holidays). Orders placed after [12:00 PM EST] or over the weekend begin processing the next business day.
You'll receive a confirmation email as soon as your order is placed, and a second email with tracking as soon as it ships.
Delivery times
Once shipped, US orders typically arrive within [3–7] business days, depending on your location. Estimated total time from order to doorstep is [4–9] business days.
Please note these are estimates. Delivery times can occasionally be affected by carrier delays, weather, or high-demand periods outside our control.
Tracking your order
As soon as your order ships, you'll get an email with a tracking number. You can track it anytime at [mainstaydaily.com/apps/parcelpanel] or directly through the carrier.
If you haven't received tracking within [3] business days of ordering, check your spam folder first, then email us at [support@mainstaydaily.com] and we'll sort it out.
Wrong or incomplete address
Please double-check your shipping address at checkout. We're not able to reroute or refund orders sent to an address entered incorrectly, but if you catch a mistake quickly, email us right away at [support@mainstaydaily.com] and we'll do our best to update it before it ships.
Lost, stolen, or damaged packages
If your tracking shows delivered but you can't find your package, please check with household members and neighbours, then contact us within [7] days and we'll help investigate.
If your order arrives damaged, email us at [support@mainstaydaily.com] within [7] days with a photo and we'll arrange a replacement at no cost to you.
Questions?
We're here to help. Reach us at [support@mainstaydaily.com] and we aim to reply within [24 hours] on business days.
SUPPORT & RESOURCE
Our dedicated customer support team is here to help you with any questions or issues you may have.
Explore our comprehensive support and resources section designed to assist you with all your needs. From detailed guides and FAQs to live chat support and community forums, we're here to help you make the most of your experience.
Whether you have a question about our products or need technical assistance, find everything you need right here.
How do I sign up for a subscription plan?
How do I place an order on your online store?
To place an order, browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
What is your return policy?
We offer a 30-day return policy on most items. If you are not satisfied with your purchase, please contact our customer support team to initiate a return. Items must be returned in their original condition.
How do I apply a discount code to my order?
During checkout, enter your discount code in the designated field and click "Apply." The discount will be applied to your order total.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on the destination. Please refer to our shipping policy for more details.